At MasterFix, we pride ourselves on delivering high-quality work efficiently. To ensure smooth operations and transparency, please review our payment policies:

1. Deposit and Stage Payments

  1. Deposit: A deposit is required before starting your project, as outlined in your quote or agreement.
  2. Stage Payments: Where stage payments apply these payments will be structured into stages aligned with key project milestones and deadlines.

2. Prompt Payment Policy

  1. Timely Payment: All stage payments are due on or before the agreed dates.
  2. Non-Payment Consequences:
    1. MasterFix reserves the right to adjust stage payments to ensure ongoing costs are covered if payments are delayed.
    2. Additional or new stage payments may be introduced if delays persist, this includes jobs where originally there where no stage payments.

3. Wasted Time Fees

We strive to maintain project timelines, but disruptions caused by factors beyond our control may impact progress.

  1. Charges apply if the client-supplied items are:
    1. Unavailable,
    2. Different from the agreed specifications, or
    3. Faulty,
      or if the job site is not ready or otherwise disrupts our scheduled work. Examples of this, where rooms need to be emptied by the client prior to works and they have not done so.
  2. These fees cover wasted time and associated costs.

4. Invoicing for Partially Completed Jobs

While every effort is made to complete projects in full, circumstances outside of our control may prevent us from finishing some tasks. In such cases:

  1. MasterFix reserves the right to invoice for up to 90% of the total project cost for all work completed to date.
  2. The remaining balance will be invoiced once we can return to complete any outstanding tasks.
    Examples of this, where the client is not ready for us to complete part of the work, for instance they have not booked another contractor to complete works before our works can be completed. MasterFix will endeavour to always complete as much of the work possible.

5. Ensuring Smooth Project Delivery

To avoid disruptions or delays, we ask clients to:

  1. Ensure that all materials or items you are providing are available, correct, and functional.
  2. Confirm that the job site is ready for work as scheduled.
  3. Communicate promptly regarding any changes or potential issues.

6. Why These Policies Matter

Our policies are designed to ensure fairness and efficiency for all parties involved. They enable us to manage resources effectively while delivering the best possible results for your project.

If you have any questions about these terms, please contact us at [email protected]. Thank you for trusting MasterFix for your trade service needs!