MasterFix referred to below in the definition of “we”.
This page sets out our (MasterFix) policy on the management of personal information which we have about individuals. Those individuals include suppliers or buyers to whom we may provide or may have provided a service.
Our privacy assurance to you
Your privacy has always been important to us. We respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with. We have adopted a privacy compliance culture that cements this relationship with you. Its foundation is the Privacy Act 1988 (as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012), the Privacy Regulation 2013.
Overview
This privacy policy explains how we manage personal information:
- The kinds of personal information we collect and hold
- Our use of cookies
- How we collect the personal information
- The purposes for which we collect, hold, use and disclose the personal information
- How an individual may access personal information about the individual that we hold and seek the correction of that information
- How an individual may complain about a breach of the Australian Privacy Principles and how we may deal with the complaint
- Whether we are likely to disclose the personal information to overseas recipients and the countries where those recipients are likely to be located.
The kinds of personal information we collect and hold. This information includes:
- Identification information, such as the individuals name, address and date of birth
How we use cookies
MasterFix’s websites and online services, including our portal, may use ‘cookies’. Cookies enable your experience to be personalised on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.
If you want to disable cookies in your web browser or digital device, go to the preferences/settings section to find the privacy panel. From there you can choose to block cookies.
Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.
There are three ways we use cookies our websites and other online services:
- Strictly necessary cookies – These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.
- Performance cookies – These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
- Functionality cookies – These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Apple websites.
How we collect personal information
We collect personal information about individuals in a variety of ways. For example, we may obtain the information from the individual or from persons acting on the individual’s behalf. When it is possible and practical we will collect the information direct from the individual. When it is not practical or reasonable to do so we will collect the information from a third party. The third party could be an authorised representative (such as a real estate agent or property manager), a referee, an employer or a government body. An entity included in the definition of we can disclose personal information to any other entity included in the definition of we and those other entities can collect it.
We take all reasonable steps to ensure that an individual’s personal information which we hold is protected from misuse, interference or loss and from unauthorised access, modification or disclosure.
We do this by having physical, electronic and procedural safeguards which protect the personal information we hold. For example, the personal information is stored in secure office premises or in secure archiving facilities and logins and passwords are required to access electronic databases. Our staff are required to maintain the confidentiality of personal information and access to personal information is restricted to persons who require access to perform their duties.
The purposes for which we collect, hold, use and disclose personal information
- To deal with complaints and legal proceedings
- To meet our legal and regulatory requirements
How an individual may access personal information
An individual may access personal information. The individual can obtain that access by emailing our privacy contact officer at [email protected]
We will need to verify the individual’s identity before giving access. We will usually provide the requested personal information within 30 days of receiving the request. There is no charge to make a request but we may levy an administration fee for providing access.
If there is a reason why we do not make the requested personal information available we will provide our reason in writing.
Definitions
In this privacy policy:
‘We’, ‘us’ and ‘our’ means all and any one or more of MasterFix and a franchisee. A franchisee is any person who has entered into a franchise agreement with MasterFix. The franchisees change from time to time. If you would like to know the persons who are franchisees at any time and who could be relevant in relation to the collection, holding, use and disclosure of your personal information please contact the Privacy Contact Officer at [email protected]
Words which are defined in the Privacy Act 1988 have the same meaning in this privacy policy.